Let me start by saying that this is my first reeivw of any product anywhere. I felt that I should write this because I always read user reeivws before buying anything, and I find them very helpful. I must say that this printer is outstanding. I first contacted Brother support via e-mail to find out if this printer is compatible with Windows 7, both 32 bit and 64 bit, and also with Apple's Snow Leopard 10.6.2. They responded within 24 hours and assured me that it was, with down-loadable drivers from the Brother Solutions Center download page. So I took the plunge and made the purchase. My printer was delivered by FedEx, a day late (as usual). I like UPS so much better, but am not faulting Amazon or Brother for this. I set up the printer as per the quick start guide and turned it on. So far so good. Here comes the best part. I called Brother's technical support line to ask for assistance in downloading the driver's and software package and installing it on my systems. An initial wait time of about fifteen minutes kinda sucked, but let me tell you, these techs at Brother are top notch. I had a Windows 7 tech walk me through the install on the 64 bit system, then the 32 bit system, without a hitch at all. They then transferred my call to an Apple expert who did the same for me. I was up and running within the hour! Wirelessly and all! Amazing! Then I got to play with it for a while. I wasted some paper trying out the scan, copy, and print features, but it was worth it. Fax works great also. The printer is compact but heavy! I set it all up by myself, but a second set of hands would help. The printer is relatively quiet for a laser. Black is BLACK! Color is beautiful and vibrant, and best of all it works perfectly on all my systems, PC and Mac! I have to say that the Brother support techs were so very good. They all spoke clear English and were easy to understand. They were all very knowledgeable about the machine and the various OS I had. Thumbs up all the way. I had considered a Samsung CLX-3175FW wireless color laser, but the limited Mac support pushed me away. I called their customer service line to ask the compatibility issue and was told I'm pretty sure it works with the Mac. Pretty sure?? No thanks! This printer replaced a Dell 968 wireless All In One. This printer would not play nice with the Mac or with 64 bit Windows 7. Dell's tech support is the worst. Long waits and unrecognizable dialects. This MFC-9320CW was THE answer! Hands down!
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